1.0Purpose

To define and establish the controls needed to ensure that non-conforming action is prevented.

2.0Scope

This procedure is applicable to controlling nonconforming product. Systemic nonconformities are addressed through Audit Checklist.

3.0Related Documents

Internal Audits, 

Corrective Action, 

Preventive Action, 

4.0Responsibility

Property Manager is responsible for all requirements of this procedure.

5.0Procedure

This procedure addresses the following topics:

1.Identification

2.Action to Eliminate Nonconformities

3.Authorization of Use

4.Disposition

5.Documentation

6.Re-verification

7.Correction After Use

5.1Identification

Property Managers identify nonconformities through verification activities, or by report from the Board and Residents. In any of these cases, Property Managers document the nonconformity on Nonconformity Log, 

5.2Disposition

The Management Representative dispositions nonconformities in any of the following ways:

1.Taking action to eliminate the nonconformity

2.Taking action to preclude its use

Property Managers does not authorize for release of nonconforming requests/ action.

The disposition is documented on Nonconformity Log, 

5.3Documentation

Records of the nature of nonconformities including subsequent actions taken are maintained on Nonconformity Log,  Any related information.

5.4Re-verification

Nonconformities that are corrected are re-verified prior to release/ authorized. Re-verification is documented on Nonconformity Log, QP4.1.

5.5Correction After Use

When nonconformities are identified after delivery or use has started, Property Managers takes action that is appropriate to the effects and potential effects of the nonconformity.

6.0Records

Nonconformity Log,  is retained by the Management Representative for a minimum period of two years.

7.0Change History

Revision LevelRevision DateSection(s) Changed

Summary of Change(s)